PBSA (Pty) Limited (PBSA) is a privately held company incorporated in and subject to the laws of South Africa. PBSA provides software, hardware and services that integrate physical and digital communications channels.

This PBSA Website Privacy Notice has legal force and effect in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002.

Your privacy is important to pbsa. We are committed to respecting your privacy and the security and confidentiality of your personal data, communications and choices.

The purpose of this pbsa Website Privacy Notice is to inform visitors to the pbsa Website located at  about how we treat your personal information and your rights in relation to pbsa Website privacy.

The PBSA Website is provided as Software as a Service (SaaS).

South Africa's Electronic Communications and Transactions Act, 25 of 2002, provides for the voluntary subscription to nine privacy principles in cases where personal information has been obtained through electronic transactions such as through the PBSA Website service. PBSA voluntarily subscribes to these privacy principles.

While various parties and technologies are involved in providing the PBSA Website's online presence, PBSA is the ultimate service provider, agency, processor and responsible party in relation to the use and protection of personal information.

The nine privacy principles articulated in South Africa's Electronic Communications and Transactions Act, 25 of 2002, concern:

- Collection, collation, processing and disclosure of personal information;

- Processing limitation;

- Purpose specification;

- Further processing limitation;

- Record retention requirements;

- Limitation on disclosure;

- Third party disclosure of personal information;

- Destruction of personal information; and

- Exceptions for statistical purposes.

The following technologies are deployed in providing the pbsa Website service:

- Software as a service (SaaS) or software on demand, where a service provider (MakeWeb) licences an application such as web services (pbsa Website), to a customer (PBSA);

- Secure Socket Layer (SSL), a technology configured on the pbsa Website for when customers need to access or to provide personal, confidential information. SSL provides confidentiality and data integrity and protects against masquerading where payments are typically made online with the use of credit cards; and

- Payment Card Industry Data Security Standard (PCI DSS), a standard devised by the major credit card brands to limit identity theft and credit card fraud. PCI DSS applies to entities that processes, transmits, stores or accepts credit card data.

PBSA collects the following personal information:

- Information you choose to provide during registration;

- Information you provide us with when contracting online;

- Information you provide in communications such as email and when calling our customer support line;

- Information you provide to our business partners and service providers;

- Information about you such as your demographics and lifestyle from other sources;

- Information gained from third parties such as credit bureaus for credit referencing;

- Information collected through the use of common internet technologies such as cookies and web beacons on our website and emails.

PBSA uses the personal information you, as the user, provide us with in order to provide you with information about the goods we market and the related services we provide by PBSA SA (Pty) Ltd. and its subsidiaries.

Personal information provided by you, as the user, is necessary for the conclusion of the online contracts of purchase and sale, for delivery and installation and the maintenance services we provide.

Unless we have asked for and obtained your explicit consent we do not share your personal information with third party marketers.

We will use the personal information you, as the user, provide to us only for purposes consistent with the reason you provided it to us in the first place or with your further permission, for other purposes.

When we provide your personal information to other companies on a temporary basis in order for them to provide services to PBSA we require these other companies to protect your personal information in the same manner as PBSA does. These third party service providers,cannot use personal information for any purpose other than the reason you provided it to PBSA.

In addition, the information you, as the user, provide us with is also used and shared with the following:

- Permanent or temporary staff and part-time contractors in the performance of their duties;

- Data collection and transfer to various parties such as contractors, sub-contractors, suppliers and partners in the sourcing, supply, sales, delivery and installation of goods and provision of services;

- Other suppliers websites to which the PBSA Website may link;

- Data analysis and market research to provide a better service;

- Backup, archiving, business continuity and disaster recovery purposes.

You, as the user, have the right to make choices as to what is done with your personal information. Sometimes, your choices are made in the form of content such as online registration or opting in or opting out of receiving email or marketing material.

Once you have provided information to us and requested that we communicate with or market to you, you, as the user, may at any time thereafter choose to opt out of further contact with us.

Personal information provided by you is kept for as long as the purpose for which you furnished it to us exists or for the retention periods specified in law.

You, as the user, may access the personal information that we hold about you.

You can ask us to correct any errors or delete information we have about you.

To protect your privacy, the privacy of others and to ensure the integrity of our business information we may have to verify your identity before we allow access to or change the information that we have about you, as the user.

Access to your personal information by PBSA' staff and third parties is limited and restricted by PBSA through training, administrative, technical and physical controls.

All access to your personal information must comply with PBSA' policy relating to the protection of personal information.

PBSA has information and factors that are unique to its management of personally identifiable information and the free flow of information for trade. In order to provide security for online payments PBSA uses Secure Socket Layer (SSL) technology and certain forms of encryption to protect you, as the user, and your online transactions.

Notwithstanding the above, there are implications in terms of the specific legal requirements in South Africa. PBSA seeks to comply with complex technical and legal issues wherever possible, but users should be aware, that international law and certain aspects of technology restrict our control.

As personal information is most safe, when under the control of its owners, you are cautioned to give careful consideration to the personal information you choose to disclose.

To comply with law and in line with international standards and best practice relating to the use of information technology in its business activities, PBSA monitors and intercepts live communications such as email and website activity in compliance with of the Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2002.

Subject to the provisions of the Electronic Communications and Transactions Act, 25 of 2002, South African and international privacy principles and where necessary and if required by law.

If you have a complaint, are concerned about your personal information or wish to report any malicious activity such as spamming, phishing and the like, please do the following:

- Contact our customer support centre on 010 300 4898; or

- Send an email to pbsa Support

PBSA has appointed a dedicated Privacy Information Officer who is responsible for the processing and protection of personal information.

In providing for your privacy, PBSA uses a combination of technical, administrative and physical controls based on compliance with the law and in line with international standards and best practice.

PBSA regularly reviews and enforces its own compliance with this Website Privacy Notice to ensure that our own conduct is in line with the privacy undertakings made to you.

The full information of the Privacy officer can be found as published by the Regulator.