PBSA Customer Communications, We do it Better
pbsa | company overview
With a rich history of innovation dating back over 90 years, pbsa (formerly Pitney Bowes SA) is a leading customer communications company, offering software, equipment and services to help companies improve operational efficiencies and connect with their customers in more meaningful ways.
Based in Midrand, Gauteng, pbsa understands both hardware and software solutions and is optimally positioned to provide a secure, committed support infrastructure to its Southern African customer base. The company’s solutions help companies engage customers, gain business insight, manage document workflow and ultimately optimise overall business performance.
pbsa believes innovation and growth go hand-in-hand with long-held ideals such as collaboration, integrity and accountability.
pbsa embraces the fast-changing world of technology, which today sets the tone for business going forward. The company has transformed – and continues to transform – from a purely paper-based to an integrated digital business that serves the market through its own time-honoured patented technology and an extensive network of channel partners.
Everything the company does has one goal - to help its clients communicate more effectively with their clients.
certified and compliant
International ISO9001:2015 Certified QMS
Our operations are audited and internationally certified by TUV Rheinland Germany.
Registered Credit Bureau
PBSA is a registered Credit Bureau in terms of section 43 of the National Credit Act 34 of 2005 (South Africa).
PBSA’s key IT and compliance personnel are certified ISO27001 IT Security Management practitioners.
meet the team
Michael has his Masters in Economics and has been with the company since its inception in 2000. He runs the business hands-on, is action-driven and customer centric. Through his vision, PBSA leads the way in cutting-edge customer communications technology.
Leon van der Merwe
Leon has been with the company since 2012. He is a keen marketer and extremely passionate about anything digital. He has over two decades of ICT experience and his innovative spirit has been the driving force behind new and progressive cloud solutions like pbVerify and SignFlow. Leon firmly believes all businesses will one day run paperless.
Victor joined the company in 2003 with extensive technical experience and a National diploma in Electrical Engineering. He is results driven and passionate to help customers find new business opportunities. He believes customer satisfaction, good service, trust and reliability are key customer anchors for long-term sustainable business.
Manager: Finance and Admin
Dianne is certified in Practical Accounting and Bookkeeping. She started with the company in 2018 as head of finance and administration. Dianne has strong business ethics and is dedicated to the financial well-being of the business, ensuring continued and profitable growth.
Andre joined the Company in 2018 with over ten years technical and sales management experience in Information and Communication Technologies. Andre is extremely passionate about his products and his customers. He is dedicated to delivering outstanding service and his loyalty to customers goes beyond the extra mile.
Stefan Du Toit
Steffan joined the company in 2016 and has a National N6 Diploma in Mechanical & Electronics. He completed his MDP certification through Stellenbosch Business School. He has over 16 years experience in operations and service delivery. He believes that excellent customer services equates to continuous repeat business.
Eugene is the Director of Development and Architecture on the SignFlow and DocFlow software platforms. Eugene is a coder at heart with exceptional skills in .Net C#, C++, Java and cryptography. He manages the cloud infrastructure, cryptographic environments and the core-systems development teams. He loves [lives on] pizza and Monster energy drinks.
Manager: Quality Management
Deon holds a B Admin Honours degree in Industrial and Organisational Psychology at the University of UNISA (2011), a Certificate In Total Quality Management (TQM) (UNISA 2003), an ICDL Certificate in Basic Concepts of IT (UNISA 2003) and is currently finalising his B COM in LAW at UNISA. Deon is extremely [painfully] systematic and manages the groups’ standards, policies, procedures and ISO-certified quality management systems (QMS).
Lorette du Plooy
Inhouse Legal Counsel: Legal Adviser
Lorette joined the PBSA team at the end of 2019, as the company’s in-house legal advisor. An admitted attorney of the North Gauteng High Court, she has a wealth of experience in all things legal – from BBBEE and transformation, to Risk Identification. Lorette also happens to be an active empowerment activist. As a mentor at the Junior Achievers South Africa Mentoring Program and a part of WOLELA (Women Leading in Law), she is committed to improving access to justice for all members of society.